About Us

Get to know us! Discover our journey, and learn about our dedicated team. Our goal is to positively impact the central Scotland property market and give owners direct input into the management of their building!

Welcome to Factors Direct Limited, a proud privately-owned company etched into the heart of Scotland, with our registered company number being SC747667.

With over two decades of experience in owning, operating, and managing residential properties across the region, our team is well-versed in the challenges and opportunities unique to Scotland’s real estate sector.

Our factoring management division, easily reachable at our Head Office on 34 Gibson Street, Glasgow, G12 8NX, is a testament to our vast expertise in the industry. Our journey in property renting and selling unveiled an urgent need for an enhanced factoring experience for our clients, leading to the inception of Factors Direct.

On Call 24/7 Support

Pro-active Factoring

Online Management Portal

Regular Building Inspections

Expert Trusted Contractors

OUR GOAL IS TO HAVE A POSITIVE IMPACT ON THE CENTRAL SCOTLAND PROPERTY MARKET AND GIVE OWNERS DIRECT INPUT INTO THE MANAGEMENT OF THEIR BUILDING.

At Factors Direct, we are redefining expectations in the factoring realm. Our focus revolves around relieving you of the stresses related to maintaining shared areas of your property. We cater to an array of housing types, ranging from contemporary blocks to traditional tenements, ensuring a high level of care for each property under our wing.

Gemma Waters

Managing Director ARLA Level 6 & CIH Level 3 Certification

Hello there! As the Managing Director of Factors Direct, I’m here to be your friendly guide through the world of property. We’re a close-knit team with a shared passion for all things property. For over 12 years, I’ve worn many hats – from property management to navigating the intricacies of sales and lettings.

While I’m proud of my ARLA and CIH certifications, my real passion lies in constantly learning and growing. I genuinely enjoy pushing myself, learning more, and improving at what I do to ensure I give you the best level of service possible.

What I cherish most about my work? It’s putting you, the client, front and centre. It’s about carefully examining every tiny detail of your investment, ensuring it’s given the best care and attention. It’s this personal approach to property management that I take great pride in.

I believe in cultivating long-lasting relationships, and that’s why I put in the extra effort to ensure our service levels are top-notch. This means making sure your needs are not just met, but exceeded.

So, let’s chat, get to know each other, build a lasting relationship based on trust and mutual respect, and figure out how we can make your property experience a rewarding one!

Paula McDonald

Property Manager

Hello there! I’m Paula McDonald, your dedicated partner in navigating the dynamic world of property at Factors Direct. Like my colleague Gemma, I’m deeply invested in offering you a seamless and enjoyable property journey. With over 15 years of experience in the service industry, I’ve explored various roles, from maintenance management to development coordination and inspection.

My journey in factoring is driven by my unwavering commitment to professional growth and excellence. I am continually expanding my expertise to offer you unparalleled guidance. My approach is rooted in a deep understanding of owners needs relating to maintenance matters that can affect a building, ensuring that your investments reach their fullest potential.

I’m a firm believer in the power of strong, enduring relationships. This belief shapes my commitment to delivering exceptional service that not only meets but surpasses your expectations. Together, let’s embark on this property journey, creating a foundation of trust and excellence that transforms your real estate goals into tangible successes.
I’m looking forward to meeting you, understanding your vision, and crafting a bespoke property strategy that aligns with your ambitions. Let’s connect and start a rewarding partnership in property!

Dee Watson

Property Manager

Hello! I’m Dee Watson, and I share the same enthusiasm for delivering high-quality property services as my colleagues Gemma and Paula. With a focus on exceeding client expectations, I strive to provide exceptional results while maintaining the highest standards of professionalism in all areas of my work.

With over 8 years of experience across client relations in diverse industries—including utilities, compliance, and property factoring—I’ve gained a wealth of knowledge and developed a strong passion for the property sector. I’ve found this industry to be one I am truly committed to for the long term.

When it comes to maintenance, my approach is built on understanding the unique needs of property owners. I emphasise the importance of regular maintenance to maximise the potential of any building, helping owners protect and enhance their investments.

For me, building strong, long-lasting relationships is key to success. This principle drives my dedication to providing a service that not only meets but surpasses expectations. I look forward to the opportunity to collaborate and create mutually beneficial partnerships in the property sector.

David Rowand

Factors Direct

Jillian Rowand

Factors Direct

Paul Shields

Factors Direct

Our Property Partners

We believe that exceptional service should be the norm, not the exception and we’re here to make that belief a reality. Transparent and timely communication forms the cornerstone of our customer service philosophy. Whether it’s to share the good news of a successful inspection or to advise on necessary maintenance to uphold your property’s value, we’ll keep you informed every step of the way. Our knowledgeable team is always on hand to provide you with as much support as possible.

At Factors Direct, exceeding your expectations is not just our commitment, it’s our benchmark. We invite you to reach out to us today, to discover the optimal property solutions that we can tailor to your needs.

“Gemma has helped me out with my property within a very short time. Always diligent and enthusiastic, she had kept me updated of the progress regularly. Moreover she was able to provide a backup plan when things were not working out. She is also very responsive.”

Peter R

“Gemma Waters so helpful, so professional and made me feel very comfortable every step of the way. I would highly recommend her. I am very happy with my property and she made everything so easy for me. Great Company, greater staff.”

Jenny L

“Words can’t quite explain how pleasant my experience has been working with Gemma, very knowledgeable and she follows a very correct procedure and completed everything successfully. She kept me up to date every step of the way. if you have trouble with factors or even if everything is smooth they have a very good setup not skipping a beat!”

Elaine T

“Gemma and the team have always been very responsive to us. They’ve outdone themselves and have certainly set a high bar for professionalism and dedication by doing everything to ensure our property and the residents are well looked after in spite of the looming pressure brought about by the pandemic.”

Eric R

“Gemma is not only professional and knowledgable but also has her client’s best interest at heart. Communications were always seamless and she’s always willing to take the extra miles to accommodate my needs.”

Martin E

“Excellent and knowledgable staff. I have worked with. Gemma Waters and her team have been amazing and have consistently assisted me with a problem. I cannot recommend them highly enough!”

Pippa R

News, Property Factors

About Us

OUR GOAL IS TO HAVE A POSITIVE IMPACT ON THE CENTRAL SCOTLAND PROPERTY MARKET AND GIVE OWNERS DIRECT INPUT INTO THE MANAGEMENT OF THEIR BUILDING.

Our Property Partners

How to Choose the Right Property Factor for Your Home

Property Factoring for New Developments in Edinburgh and Beyond

Winter Maintenance top tips for residential properties

Factors Direct Newsletter

Contact Our HQ

Factors Direct

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